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a basis of factual information for conciliators to start their discussions. 611kb Ref: 03/15 Paul Latreille (Professor in Management, University of Sheffield) and Richard Saundry (Associate Professor in Human Resource and Leadership Studies, Plymouth University) This report draws on data from an in-depth case-study of the management of conflict within Northumbria Healthcare NHS Foundation Trust. This report explores how email might help people to achieve their work goals, and examines the strategies that are adopted by workers to differentially impact both wellbeing and productivity. Acas Individual Mediation 2011/12: Responses from participants and commissioners 261kb Ref: 16/12 Acas Research Evaluation Section This paper reports findings from feedback questionnaires sent to participants in and commissioners of Acas' charged-for individual mediation service in 2011/12. The existence of a 'glass ceiling' leads to combined discrimination of gender and age. Service user perceptions of Acas' conciliation in Employment Tribunal cases 2005 304kb (Ref: 01/06vv) Author: Acas Research and Evaluation Section and Ipsos Mori Acas reviews attitudes to its services through its regular customer surveys. Employer use of migrant effective essay planning labour -motivations, experiences and HR responses 454kb Ref: 03/09 Author: Sonia McKay (Working Lives Research Institute) The first of two new research studies on the employment of migrant labour - this report was based on interviews with a range of managers. Acas Helpline Evaluation 2011 - summary report 783kb Ref: 15/12 Cat York and Sam Fettiplace (ORC International) Findings from a survey carried out by ORC International of employers, employees and third parties who had called the Acas Helpline in 2011.
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Ref: 1/17, this report presents the findings of an evaluation of Acas Advisory Projects, centred on a survey investigating users' experiences and longer-term impacts of the service. A survey to assess the impact of Acas Open Access training services 638kb Ref: 14/11 Elizabeth Kwaw, Ros Grimes and Andrew Bryce (Ecorys) Acas evaluates all training service courses immediately after each event via customer feedback forms, however this report represents a more in-depth evaluation. Research papers Olympic and Paralympic Games: The Acas experience 1Mb Ref: 11/13 Acas Research and Evaluation Section The London 2012 Olympic and Paralympic Games presented Acas with a series of challenges and opportunities for obviating the potential for disruption caused by workplace disputes. . The 2004 Workplace Employment Relations Survey (wers 2004) is widely regarded as the most authoritative source of quantitative evidence on employment relations in Britain. Dark Energy Survey Year 1 Results: Multi-Probe Methodology and Simulated Likelihood Analyses. User experiences of Acas 'Helpline Online A qualitative evaluation of the new tool 805kb Ref: 02/14 Andrew Thomas and Emily Fu (TNS bmrb) This report presents the findings of the first ever evaluation of 'Helpline Online Acas' automated web-based information and advice service, launched. Taken together, this research provides robust evidence for the impact of Acas Workplace Projects and presents an insight into customer views, particularly regarding the future of the service and how it can be improved.